At Minify Solutions, we strive to provide high-quality products and excellent customer service. However, if you are not satisfied with your purchase, we offer a straightforward returns and refund policy to ensure customer satisfaction.

Returns

  • You may return an item within 7 days of delivery if it is defective, damaged, or incorrect.

  • The item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Returns due to change of mind are not accepted unless otherwise agreed upon by our team.

  • Customers must notify us via email or phone before returning any product.

Refunds

  • Once we receive and inspect the returned item, we will process a refund within 7 business days.

  • Refunds will be issued to the original payment method.

  • If the product was damaged due to customer negligence, a refund may not be possible.

  • Shipping costs for returning non-defective items will be borne by the customer.

Exchange

  • We offer exchanges for faulty or damaged products, subject to stock availability.

For return inquiries, please contact us at

sales@minify.co.ke

or call

0115 079 708 or 0740 384 847